Terms of use and service terms

Last updated: 11 August 2026

1. About these terms

This website is operated by Vytal Technology Ltd, a private company limited by shares registered in England and Wales under company number 17046663, whose registered office is at 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE (“Vytal Technology”, “we”, “us”, “our”). You can contact us at info@vytaltech.org.

By using vytaltech.org you accept Part A. Part B applies where we supply services to you and no separate signed agreement covers the point in question. Where a signed engagement letter, statement of work or support agreement conflicts with Part B, that signed document prevails.

We contract with businesses and other organisations. Nothing here is intended to affect the statutory rights of a consumer, if one deals with us.

2. Using this website

You may view, download and print pages of this site for your own use or the internal use of your organisation. You must not:

• use the site in any unlawful or fraudulent way, or for any unlawful purpose;
• attempt to gain unauthorised access to the site, its server or any connected system;
• introduce malware, or attack the site by denial-of-service or any similar means;
• scrape, harvest or systematically extract content to build a competing service;
• reproduce, republish or resell material from the site without our written permission;
• use any part of the site to send unsolicited commercial communications.

We may suspend or restrict access to the site at any time, and we may withdraw or amend it without notice. We do not guarantee that the site will always be available.

3. Website content and accuracy

The content on this site is provided for general information about our company and services. It is not advice — technical, legal, financial or otherwise — and should not be relied on as the basis for a decision. Descriptions of services indicate what we typically do; the precise scope of any work is whatever the relevant statement of work says.

We take reasonable care to keep the information here accurate and current, but we make no representation that it is complete, error-free or up to date at any given moment. Statutory company details are correct as filed and can be verified against the public register at Companies House.

4. Intellectual property in the site

We own or license all intellectual property rights in this website and its content, including text, layout, design, graphics and the “Vytal Technology” name and logo. Those rights are reserved. You are granted no licence other than the limited permission to view and print pages described in section 2.

5. Links to and from the site

Where we link to third-party websites, those links are provided for information only. We have no control over the content of those sites and accept no responsibility for it or for any loss arising from your use of them.

You may link to our home page provided you do so fairly, lawfully and without implying any endorsement, association or approval that does not exist. We may withdraw linking permission at any time. You must not frame the site on another website.

6. Liability for the website

To the extent permitted by law, we exclude all conditions, warranties and representations that might otherwise apply to your use of this site, and we are not liable for any loss of profit, business, revenue, goodwill, data or anticipated savings, or for any indirect or consequential loss, arising from your use of, or inability to use, this site or any content on it. Nothing in this section limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.

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7. How service contracts are formed

A quotation or proposal from us is an invitation to proceed, not an offer capable of acceptance, and is valid for 30 days unless it says otherwise. A contract comes into existence when you accept a statement of work, engagement letter or written quotation in writing (email is sufficient), or when you instruct us to begin and we start work. Purchase order terms printed on your documentation do not apply unless we have agreed to them in writing.

8. Scope, changes and assumptions

Each engagement is defined by a statement of work setting out the deliverables, timetable, fees, assumptions and dependencies. Anything not listed there is out of scope.

Either party may request a change. We will assess the effect on cost, timetable and risk and give you a written change note; work on the change begins only once you approve it. Where an assumption in the statement of work turns out to be wrong, or a dependency is not met, we will tell you promptly and set out the options — which may include a change note.

Timetables are estimates given in good faith and depend on your inputs being provided when agreed. Time is not of the essence unless a statement of work says so expressly.

9. Your responsibilities

To let us do the work, you agree to:

• provide accurate information, materials and access in reasonable time;
• nominate someone with authority to make decisions and give approvals;
• review deliverables within the review period stated in the statement of work — if you do not respond within that period, the deliverable is treated as accepted;
• obtain any consents, licences or permissions your project requires from third parties;
• ensure that any content, data or materials you give us do not infringe anyone's rights and may lawfully be processed for the purpose;
• keep your own credentials secure and tell us promptly of any suspected compromise.

Where a delay is caused by you or by a third party you control, we may adjust the timetable and recover reasonable costs of standing time that we cannot mitigate.

10. Fees, invoicing and late payment

• Fees are as stated in the statement of work, exclusive of VAT and expenses.
• Fixed-price work is invoiced at agreed milestones; time-based work is invoiced monthly in arrears; support fees are invoiced monthly or quarterly in advance.
• Invoices are payable within 14 days of the invoice date, in GBP by bank transfer, unless the statement of work says otherwise.
• Pre-agreed expenses — third-party licences, hosting, travel, research incentives — are recharged at cost with evidence.
• Third-party subscriptions bought on your behalf are your ongoing responsibility from the date we hand them over.
• Late payment carries interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. We may suspend work on written notice if an undisputed invoice is more than 21 days overdue.
• Disputed items must be raised within 10 working days of the invoice date; the undisputed balance remains payable.

11. Ownership of work we produce

On payment in full of all sums due for the relevant work, we assign to you all intellectual property rights in the bespoke deliverables created specifically for you under that statement of work, together with the source code, configuration and documentation.

We retain ownership of our pre-existing materials, tools, libraries, frameworks and general know-how, including anything of that kind incorporated into a deliverable. Where such material is embedded, we grant you a perpetual, worldwide, non-exclusive, royalty-free licence to use, modify and maintain it as part of the deliverable. We remain free to use the skills, techniques and general knowledge gained during an engagement.

Until payment in full, any licence to use the deliverables is temporary and revocable.

We may describe the general nature of work done for you as a credential, and name you as a client, only with your prior written consent.

12. Third-party and open-source components

Deliverables commonly incorporate open-source or commercially licensed third-party components. Those remain subject to their own licence terms, which we will identify on request and which take precedence over section 11 in respect of that component. Where a deliverable depends on a paid third-party service, the cost of that service is yours unless the statement of work says otherwise.

13. Warranties and defects

We warrant that services will be performed with reasonable skill and care by suitably competent people, and that deliverables will materially conform to the statement of work at the point of acceptance.

For 90 days after acceptance of a software deliverable we will correct, at no charge, defects that cause it to fail to conform materially to the specification, provided you report them in writing with enough detail to reproduce the problem. This warranty does not cover faults caused by changes made by anyone other than us, by use outside the intended purpose, by your data or systems, or by a third-party service or platform failing or changing.

We do not warrant that software will be free of all defects or that operation will be uninterrupted. Except as stated here, all terms implied by statute or common law are excluded to the fullest extent permitted.

14. Confidentiality and data protection

Each party will keep the other's confidential information confidential, use it only for the engagement, and disclose it only to those who need it and are under equivalent obligations. This does not apply to information that is public through no breach, was already lawfully held, is independently developed, or must be disclosed by law. These obligations continue for five years after the engagement ends.

Both parties will comply with the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf we do so as your processor under a written data processing agreement. See our privacy policy for detail.

15. Limitation of liability

Nothing in these terms limits or excludes either party's liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of the statutory obligation to pass good title;
• any other liability that cannot lawfully be limited.

Subject to that:

• neither party is liable for loss of profit, revenue, business, goodwill, anticipated savings, or for indirect or consequential loss, however arising;
• we are not liable for loss or corruption of your data except where it results from our failure to take the backup or security measures the engagement expressly required of us;
• our total aggregate liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid by you to us under the relevant statement of work in the 12 months preceding the event giving rise to the claim.

Claims must be notified in writing within 12 months of the date you became aware, or ought reasonably to have become aware, of the circumstances giving rise to them.

16. Duration and termination

Project engagements run until the deliverables are accepted. Retained and support agreements run monthly and may be terminated by either party on 30 days' written notice expiring at the end of a month, unless the statement of work sets a longer minimum term.

Either party may terminate immediately on written notice if the other commits a material breach that is not remedied within 14 days of notice, or becomes insolvent or subject to an insolvency procedure.

On termination you must pay for all work performed and commitments properly incurred up to the termination date. On request and on payment of all outstanding sums, we will hand over the work in progress, source code, credentials and documentation, and delete or return your data in line with the data processing agreement. Sections on intellectual property, confidentiality, liability and governing law survive termination.

17. Non-solicitation

During an engagement and for six months afterwards, neither party will knowingly solicit for employment any individual materially involved in it who is employed or engaged by the other, except through a general public advertisement not targeted at that person.

18. Events outside our control

Neither party is liable for failure or delay caused by an event beyond its reasonable control — including power or network failure, failure of a major cloud or telecommunications provider, industrial action, epidemic, war, terrorism, fire, flood or governmental action. The affected party will notify the other promptly and both will work to mitigate. If the event continues for more than 30 days, either party may terminate the affected statement of work on written notice.

19. General

• Entire agreement. The signed statement of work, these terms and any data processing agreement form the whole agreement and supersede earlier discussions.
• Assignment. Neither party may assign or subcontract the agreement without the other's written consent, not to be unreasonably withheld; we may use subcontractors provided we remain responsible for their work.
• Variation. Changes must be in writing and agreed by both parties.
• Waiver. A failure to enforce a term is not a waiver of it.
• Severance. If a provision is found unenforceable, the rest continues in force.
• No partnership. Nothing creates a partnership, joint venture or employment relationship, and neither party may bind the other.
• Third parties. No one other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999.
• Notices. Notices must be in writing and sent to the registered office or to the email address each party nominates for the purpose.

20. Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.